Have you ever had to work with someone who seemed determined to make your life miserable?
If you answered yes, you’re not alone. According to Forbes, workplace bullying is extremely prevalent, affecting up to 75% of employees.
Dental offices are not immune to the destructive effects of bullying, and bullies can be found throughout the hierarchy of the dental office: receptionists, dental assistants, dental hygienists, office managers, associates and dentists.
There have been documented cases where a dental assistant bullied a hygienist and where multiple workers inflicted their bullying behavior as a “clique.’’
It wasn’t until I was doing some research for an upcoming webinar that I realized to what extent bullying exists in dentistry, and that I myself have been a victim of bullying to a certain degree at various points in my career without even realizing it.
A bullying culture can develop in any context, and being aware of the symptoms and causes helps us shine a light on an issue that affects so many workers.
How can you spot a workplace bully?
Unfortunately, workplace bullies don’t wear name tags or signs that identify them as bullies. But when you interact with them, you might notice some behaviors that many workplace bullies share.
The characteristics and motives of a dental office bully include a person who:
One common characteristic of bullies is narcissism — everything is all about them. Narcissistic bullies constantly seek attention and exploit relationships for their own gain. They speak endlessly, constantly interrupt, are insensitive and rarely apologize.
Narcissists are hypercritical and offer very little, if any, positive reinforcement. They often take credit for others’ work. This is all done out of a profound sense of their own superiority, which makes them feel justified in sabotaging their targets by setting them up to fail or frequently enlisting other co-workers to join the mob to do their dirty work.
Oddly enough, their sense of superiority is actually a cover for low self-esteem.
What are the effects of bullying in the dental office?
Workplace bullying has far-reaching effects for victims, both personally and professionally. In a dental office, the effects may materialize as follows:
On an individual level, victims may experience the following as a result of bullying:
Know your limitations and assets in your workplace. Not everyone is astute enough to know how their actions or behaviors can impact another person, while others may be fully aware of what they’re saying or doing.
In two of the instances in my years in an office, one took me leaving the workplace to stop having to deal with the person’s behaviors, and in the other, the bully left the workplace and the entire environment changed positively.
Life is too short to live in fear and frustration when you have to work with a bully every day. Only people who are not happy with themselves are mean to others—REMEMBER THAT!